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Knowledge base
General
Getting Started
2
How to create FTP account in CPanel
How to Reconnect your Website with MalCare?
Help Documentation
Account
26
How do I set up a MalCare account?
How to get started with MalCare plugin?
How do I add clients or team members to my MalCare account?
How do I add my site on MalCare?
How do I upgrade or downgrade my subscription?
See all 26 articles
Billing
5
How do I upgrade or downgrade my subscription?
How do I change the credit card linked to my MalCare account?
How do I change my current billing address?
How do I download my invoices?
How do I print an invoice?
Scan
4
How do I perform an on-demand scan?
How do I custom schedule scanning of my website?
How do I scan non-WordPress folders?
How do I see hacked files?
Clean
6
How do I clean my website using MalCare?
How do I find my FTP Credentials?
How do I know that the credentials are correct?
How do I Select Folder with WP Installation?
How do I know that my website is hacked?
See all 6 articles
Protect
14
How do I enable Firewall on my site?
How do I enable Login Protection my site?
How can I see the Login Logs made on my website?
How can I see the Traffic Logs made on my website?
How do I see details to the Traffic Logs made on my site?
See all 14 articles
Backups
9
How do I Backup when I want to?
How do I Custom Schedule my website backups?
How do I backup non-WordPress folders?
How do I exclude certain files from backing up?
How do I pause backups?
See all 9 articles
Auto-Restore
5
How do I Recover or Restore my site?
How do I see my old Backups?
How do I selectively restore certain files and tables?
How do I selectively restore certain files only or certain tables only?
What is Geo-blocking and how can I use this feature to block IPs from a certain country?
Staging
7
How do I Stage my site?
How do I protect my Staging site with a password?
How do I share the staging site with my team or clients?
How do I test PHP version compatibility?
How do I access database with phpMyAdmin?
See all 7 articles
Merging
3
How do I merge my staging site with actual site?
How do I selectively merge?
How do I check the modifications I make on my staging site?
Migration
4
How do I backup before migration?
How do I migrate a website?
How do I restore an old backup to new server?
How do I selectively migrate my website files or tables only?
Auto-Validate
1
How do I validate or test restore my backups?
Upload or Download Backups
2
How do I download backups?
How do I upload backups to Dropbox?
Manage Site
12
How do I update my plugins from within the MalCare dashboard?
How do I update my themes from within the MalCare dashboard?
How do I update the WordPress Core from within the MalCare dashboard?
How do I add new plugins or themes?
How do I check active plugins or themes?
See all 12 articles
Manage App
3
How do I search for a specific site on the dashboard?
How do I disable the backup or security operations?
How to set up slack integration from my dashboard
Manage Clients and Team
6
How do I add clients to my MalCare account?
How do I add team members to my MalCare account?
How do I delete clients or team members from the dashboard?
How do I re-assign or modify Team members roles and access?
How do I re-assign or modify clients access to their sites on the dashboard?
See all 6 articles
Website Reports
3
How do I create reports?
How do I schedue reports?
How do I check previous Reports?
Affiliates
9
How do I become an affiliate?
How do I access my affiliate dashboard?
How do I get the affiliate URL or link?
How do I create a campaign?
How can I see the campaigns that I create?
See all 9 articles
FAQ's
MalCare General
33
What is MalCare?
Can I scan multiple websites?
What is a malware?
Can I remove one domain and add another, as long as there are 5 (or more) websites as per the limit?
I already have backup solution. Something happens to my site, I can simply restore. Why do I need a security plugin?
See all 33 articles
BlogVault General
26
What is BlogVault?
Isn’t WordPress or Web Host backing up my website for me?
How does BlogVault work?
How is BlogVault the best for agencies or developers?
Will BlogVault work with my website or blog platform?
See all 26 articles
Account
31
How do I create an account?
Do I need a plugin?
What if I forgot the email I use for sign up?
Can I Add Sites to my MalCare Dashboard?
Can I change the password associated with my MalCare account?
See all 31 articles
Scan
18
Does MalCare scan all the files on my website?
Does MalCare scan my website's database?
What are skipped files?
What are skipped tables?
How many times does MalCare auto-scan a website?
See all 18 articles
Clean
23
Are clean ups automatic?
How do I report a hack or malware in my site?
Will your software remove only the infected code from the files and then let the clean file(s) stay on the server?
Does MalCare remove or delete infected files that are part of the website and WordPress?
Do you offer one-time cleanup?
See all 23 articles
Protect
27
How does the protection work?
What do I have to do to activate the protection?
Can I expect any down time?
Why does my site need login protection?
When is captcha protection enabled?
See all 27 articles
Backup
31
Does BlogVault back up both files and tables?
Why should I back up my website?
What exactly does BlogVault backup?
Can I back up a WordPress website with BlogVault?
Can I backup multiple websites at once?
See all 31 articles
Migration
29
How will BlogVault transfer files during migration?
Does BlogVault work with all web hosts?
Should I migrate both files and tables?
Can I use BlogVault to copy my site from my staging setup to the production deployment?
Can I move to a new web host using BlogVault?
See all 29 articles
Staging
28
Why would I stage my site?
What is website staging?
Where is the staging site located?
Is my staging site password protected?
Can Google index my staging site?
See all 28 articles
Merge
7
Can I select the exact files I want to merge?
Can I merge WooCommerce website staging site to live site?
Can I merge even large sites?
Can I check the differences between staged site and my actual site before merging?
Can we push database selectively and skip WooCommerce transactions?
See all 7 articles
Download Backups
5
Can I have all backups sync to my Google Drive and not Dropbox?
When I download backups to my computer, am I pulling the backup from a BlogVault server or my own?
How do I get a copy of a specific file?
Why would I download backups?
Where can I download my backups to?
Upload Backups to Dropbox
3
Will BlogVault allow me to save a backup to Dropbox?
Does BlogVault upload the backup to Dropbox automatically every day?
Where is the backup file stored in Dropbox?
Amazon S3
3
How much storage space is allocated for my website?
Do I need an Amazon AWS or Amazon S3 account to store my backups?
Do I have to pay extra to get more storage space?
Web hosts
2
How do I know BlogVault works on my site’s web host?
Does BlogVault work with all hosting providers?
Manage Site
10
Can I disable the security operations whenever I want?
What can I do when I notice suspicious malware on my website?
Will I be able to access MalCare dashboard even when my site is down?
Can I update plugins, themes and WordPress core within the MalCare dashboard?
How does MalCare check for plugin updates?
See all 10 articles
Website Reports
14
What are Website Reports?
Can I show my clients the security scans made by MalCare?
Can I show my clients the status of site security?
Can I check what MalCare is scanning?
Can I see malware stopped by MalCare?
See all 14 articles
Manage Plugin
10
I am unable to reach the plugin. What can I do?
How can I look for specific sites on my MalCare dashboard?
Can I have both the free and premium plugin installed on my website?
Can I update or change the URL of the site myself?
Does your service slow our website?
See all 10 articles
Manage Clients and Team
11
What is the difference between Clients and Team users?
Can I manage user roles in my site on MalCare dashboard?
Can I manage my MalCare Dashboard users?
Who is the Administrator?
Who is the Editor?
See all 11 articles
Support
6
Can I directly talk to the support team?
How do I contact the support team?
Do I need to pay for support and help?
Do you have a support ticketing system?
Do you work every day?
See all 6 articles
FTP
8
I don’t have my FTP details. What do I do?
Are my FTP details stored anywhere?
Where are my FTP details processed?
Error: “Execution expired, Connection timed out, Connection reset by peer in both FTP and HTTP requests”
Error: “FTP permission issues, FTP is correct but we might not have permissions to upload or remove a file.”
See all 8 articles
Multisite and Subdomains
9
Is each site treated as a separate license for Multisite WordPress?
Is each site treated as a separate site or is the entire install considered one site?
Is it possible to scan and clean a single site in a multisite environment?
Does a subdomain count as a separate site?
What if I have multiple WordPress sites on my server via add-on domain? If site A, B, and C are in different folders do they count as 3 different sites?
See all 9 articles
Licensing and Legalities
3
Can I install MalCare on my clients’ sites?
Is MalCare GPL compliant?
Are there coupons available for discounted upgrades?
MalCare Pricing
29
Which plan should I choose?
How are the features different between plans?
Do you have a free plan?
Can I pay monthly?
How do I purchase MalCare?
See all 29 articles
BlogVault Pricing
21
Which plan should I choose?
What about a free plan?
How does the 7-day free trial work?
How do I activate the 7 days free trial after creating the subscription?
Is there a setup fee?
See all 21 articles
Affiliate
18
Does MalCare have an Affiliate Program?
How does the Affiliate Program work?
Who is eligible?
How much and for how long do our affiliates earn commissions?
How do I become an affiliate?
See all 18 articles
Help Desk Software
by Freshdesk
