MalCare General 32

• What is MalCare?
• Can I scan multiple websites?
• What is a malware?
• Can I remove one domain and add another, as long as there are 5 (or more) websites as per the limit?
• I already have backup solution. Something happens to my site, I can simply restore. Why do I need a security plugin?

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BlogVault General 26

• What is BlogVault?
• Isn’t WordPress or Web Host backing up my website for me?
• How does BlogVault work?
• How is BlogVault the best for agencies or developers?
• Will BlogVault work with my website or blog platform?

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Account 31

• How do I create an account?
• Do I need a plugin?
• What if I forgot the email I use for sign up?
• Can I Add Sites to my MalCare Dashboard?
• Can I change the password associated with my MalCare account?

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Scan 18

• Does MalCare scan all the files on my website?
• Does MalCare scan my website's database?
• What are skipped files?
• What are skipped tables?
• How many times does MalCare auto-scan a website?

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Clean 24

• Are clean ups automatic?
• How do I report a hack or malware in my site?
• Will your software remove only the infected code from the files and then let the clean file(s) stay on the server?
• Does MalCare remove or delete infected files that are part of the website and WordPress?
• Do you offer one-time cleanup?

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Protect 28

• How does the protection work?
• What do I have to do to activate the protection?
• Can I expect any down time?
• Why does my site need login protection?
• When is captcha protection enabled?

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Backup 31

• Does BlogVault back up both files and tables?
• Why should I back up my website?
• What exactly does BlogVault backup?
• Can I back up a WordPress website with BlogVault?
• Can I backup multiple websites at once?

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Migration 30

• How will BlogVault transfer files during migration?
• Does BlogVault work with all web hosts?
• Should I migrate both files and tables?
• Can I use BlogVault to copy my site from my staging setup to the production deployment?
• Can I move to a new web host using BlogVault?

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Staging 28

• Why would I stage my site?
• What is website staging?
• Where is the staging site located?
• Is my staging site password protected?
• Can Google index my staging site?

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Merge 7

• Can I select the exact files I want to merge?
• Can I merge WooCommerce website staging site to live site?
• Can I merge even large sites?
• Can I check the differences between staged site and my actual site before merging?
• Can we push database selectively and skip WooCommerce transactions?

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Download Backups 5

• Can I have all backups sync to my Google Drive and not Dropbox?
• When I download backups to my computer, am I pulling the backup from a BlogVault server or my own?
• How do I get a copy of a specific file?
• Why would I download backups?
• Where can I download my backups to?

Upload Backups to Dropbox 3

• Will BlogVault allow me to save a backup to Dropbox?
• Does BlogVault upload the backup to Dropbox automatically every day?
• Where is the backup file stored in Dropbox?

Amazon S3 3

• How much storage space is allocated for my website?
• Do I need an Amazon AWS or Amazon S3 account to store my backups?
• Do I have to pay extra to get more storage space?

Web hosts 2

• How do I know BlogVault works on my site’s web host?
• Does BlogVault work with all hosting providers?

Manage Site 10

• Can I disable the security operations whenever I want?
• What can I do when I notice suspicious malware on my website?
• Will I be able to access MalCare dashboard even when my site is down?
• Can I update plugins, themes and WordPress core within the MalCare dashboard?
• How does MalCare check for plugin updates?

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Website Reports 15

• What are Website Reports?
• Can I show my clients the security scans made by MalCare?
• Can I show my clients the status of site security?
• Can I check what MalCare is scanning?
• Can I see malware stopped by MalCare?

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Manage Plugin 10

• I am unable to reach the plugin. What can I do?
• How can I look for specific sites on my MalCare dashboard?
• Can I have both the free and premium plugin installed on my website?
• Can I update or change the URL of the site myself?
• Does your service slow our website?

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Manage Clients and Team 11

• What is the difference between Clients and Team users?
• Can I manage user roles in my site on MalCare dashboard?
• Can I manage my MalCare Dashboard users?
• Who is the Administrator?
• Who is the Editor?

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Support 6

• Can I directly talk to the support team?
• How do I contact the support team?
• Do I need to pay for support and help?
• Do you have a support ticketing system?
• Do you work every day?

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FTP 8

• I don’t have my FTP details. What do I do?
• Are my FTP details stored anywhere?
• Where are my FTP details processed?
• Error: “Execution expired, Connection timed out, Connection reset by peer in both FTP and HTTP requests”
• Error: “FTP permission issues, FTP is correct but we might not have permissions to upload or remove a file.”

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Multisite and Subdomains 9

• Is each site treated as a separate license for Multisite WordPress?
• Is each site treated as a separate site or is the entire install considered one site?
• Is it possible to scan and clean a single site in a multisite environment?
• Does a subdomain count as a separate site?
• What if I have multiple WordPress sites on my server via add-on domain? If site A, B, and C are in different folders do they count as 3 different sites?

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Licensing and Legalities 3

• Can I install MalCare on my clients’ sites?
• Is MalCare GPL compliant?
• Are there coupons available for discounted upgrades?

MalCare Pricing 29

• Which plan should I choose?
• How are the features different between plans?
• Do you have a free plan?
• Can I pay monthly?
• How do I purchase MalCare?

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BlogVault Pricing 20

• Which plan should I choose?
• What about a free plan?
• How does the 7-day free trial work?
• How do I activate the 7 days free trial after creating the subscription?
• Is there a setup fee?

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Affiliate 18

• Does MalCare have an Affiliate Program?
• How does the Affiliate Program work?
• Who is eligible?
• How much and for how long do our affiliates earn commissions?
• How do I become an affiliate?

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