Does my site get cleaned manually or automatically?
Both. Normally the hacks are cleaned automatically but there are instances where a hack that is more complex, or is present in sensitive locations of a webs...
Thu, 20 Sep, 2018 at 5:25 PM
I got an email regarding manual clean up. What do I do?
You can send an email to the support team on and notify our team regarding this. Our engineers intervene to further investigate the file...
Thu, 20 Sep, 2018 at 5:26 PM
After scanning of my website once, how long do I have to wait to run another on-demand scan?
You will need to wait for at least 30 minutes. And only after that can you scan your site again.
Thu, 20 Sep, 2018 at 5:26 PM
Will you clean my website if it’s already infected?
Yes, we will clean your website if it’s currently hacked. Please take a look at our guide on cleaning a hacked website.
Thu, 20 Sep, 2018 at 5:27 PM
What do I need to clean my website?
In order to begin the cleanup process, we need access to your server and its associated files. We get this access in the form of FTP, SFTP, or SSH access to...
Fri, 7 Feb, 2020 at 1:22 PM
What do I need to clean my website?If the whole file is bad and is not part of the website or WordPress, then will your software remove the file completely?
Yes. If the file is not a part of WordPress and the entire file is infected, then we will remove the entire file from your website.
Thu, 20 Sep, 2018 at 5:30 PM
Can I clean multiple websites?
Yes, you can add multiple sites to MalCare dashboard and clean them one by one.
Thu, 20 Sep, 2018 at 5:30 PM
How many times can I clean my site?
With MalCare you can clean your websites as many times as you want, given that a hack has been detected.
Thu, 20 Sep, 2018 at 5:31 PM
Will you clean all the websites at the root of my user account?
Each MalCare plan is per site, so you should either upgrade your account to cover all websites on your server, or you can isolate your site that is under ou...
Thu, 20 Sep, 2018 at 4:40 PM
How long does it take to clean a site?
It really depends on the size of the website. In average, cleaning up with MalCare usually takes 5-10 mins.
Thu, 20 Sep, 2018 at 5:31 PM